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I ordered my payout on 04/10/2022 it was confirmed on 04/20/2022 I am verified have not received any money to date I am a little surprised I have deposited 30 euros with a bonus payout has been approved no money received to date top casino Great offer but Payout takes a long time

Ich habe am 10.04.2022 meine Auszahlung in Auftrag gegeben am 20.04.2022 wurde diese bestätigt ich bin verifiziert habe bis heute kein Geld erhalten wundere mich ein wenig ich habe 30euro eingezahlt mit Bonus Auszahlung wurde genehmigt bis heute kein Geld erhalten top casino Grosses Angebot aber Auszahlung dauert sehr lange

Dear Rene,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

It was submitted on 04/10/2022 processed on 04/20/2022 no money received until now almost 1 month ago indicated by bank transfer

Sie wurde am 10.04.2022 eingereicht am 20.04.2022 verarbeitet bis jetzt noch kein Geld erhalten fast 1monat her habe per Bank Überweisung angegeben

Dear Rene,

Thank you for letting us know about your problem. We are very sorry for the delay in this cashout. We have been busy working to make our Cashout system better.

I have checked your payment issue and can see that it was processed. I will ask for proof of payment and come back to you asap.

Best regards,

WildPharao Support Team

Ok I hope I get it this week I like the casino a lot but the payout can be improved thank you

Oke hoffe das ich es dan diese Woche erhalte ich mag das casino sehr nur die Auszahlung ist Verbesserungs fähig danke

Thank you very much, Rene, for providing all the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Since I've been waiting for a month, will it come this week?

Da ich schon einen Monat warte wird es diese Woche kommen ?

As of today still no money received

Stand heute immer noch kein Geld erhalten

Hi Rene,

I've reviewed your case and fully understand your concerns. I'll try my best to help you solve the issue with your withdrawal request.

Now I'd like to ask the representative of WildPharao Casino if there're any updates regarding Rene's problem? Were you able to get any proof of the payment have being processed?

Kind regards,

Natalia

Thanks for the help, I got in touch with the live chat, I'm just putting it off, a pity, I hope it's finally on next week

Danke für die Hilfe habe mich mit dem livechat in Verbindung gesetzt werde nur vertröstet schade hoffe das es nächste Woche endlich drauf ist

As of today, no money has come into my account month ago now live chat puts me off just hoping that something will happen

Stand heute noch kein Geld eingegangen auf mein Konto Monat her jetzt live Chat vertröstet mich nur hoffe das es was wird

@wildpharo what is the status of my payment?

@wildpharo wie ist der Stand meiner Zahlung ?

Complaint can be closed received money today thank you!

Beschwerde kan geschlossen werden heute Geld erhalten danke !

Hi Rene,

I'm glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution center and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia