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Wild Fortuna Casino is not processing my withdrawal. All requested documents have been sent.

Wild Fortuna Casino zahlt nicht aus.Es wurden alle Dokumente die angefordert wurden gesendet

Hello premium1956,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wild Fortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

The account has been around since 1921 and was already verified. I played for real money and now wanted to make a withdrawal because I have a big win with only a 50 euro deposit. The documents that are always requested now, I don't have that many, I have already sent all the insurances, ID card was confirmed, deposit was confirmed. I even sent my pension certificate because I don't have anything else. The pension certificate was confirmed

Das Konto besteht schon seit 1921 und das war schon Verifiziert.Ich habe Echtgeld gespielt und wollte jetzt eine Auszahlung machen da ich einen hohen Gewinn habe mit nur 50 Euro Einzahlung.Die Dokumente die jetzt immer angefordert werden so viele habe ich nicht alle versicherungen habe ich schon gesendet Personalausweis wurde bestädigt Einzahlung wurde bestädigt.Ich habe meinen Rentenbescheid sogar gesendet weil ich sonnst nichts mehr habe.Der Rentenbescheid wurde bestädigt

Hello premium1956,

Since when is the verification and the payment pending?

Please keep in mind that either the verification or the withdrawal may take up to 14 days.

That may be true, but no documents are accepted. I had the bank send me a single proof of payment by post, but it only has my name on it without an address and that is not accepted. They are asking for insurance policies from the last 3 months, which you have to get first. I have nothing left that I can send, just like that!!!

Das kann ja sein aber es werden doch keine Dokumente angenommen.Ich habe von der Bank extra ein einzel Einzahlungsnachweis mit der Post senden lassen aber da steht nur mein Name drauf ohne Adresse und die wird so nicht akzeptiert.Es werden Versicherungspolice verlangt von den letzten 3 Monaten das muss man auch erst mal hinbekommen.Ich habe nichts mehr was ich noch senden kann einfach nur !!!

To complete the verification of your gaming account and provide you with more access to all operations on the account, you need to provide us with some more documents.

Please provide us with proof of your deposit to your account. It should be a screenshot or photo of your bank account number/payment method with your account number, transaction to our casino, its date, and your name on it.I have all of this already sent as I already wrote to you, I sent a proof of payment from the bank, all proofs were confirmed but it is still not enough. I have no further proof.

To complete the verification of your gaming account and provide you with more access to all operations on the account, you need to provide us with some more documents.

Please provide us with proof of your deposit to your account. It should be a screenshot or photo of your bank account number/payment method with your account number, transaction to our casino, its date, and your name on it.Das habe ich alles schon gesendet wie ihnen schon geschrieben habe ich einen Einzahlungsnachweis von der Bank dahin geschickt alle nachweise wurden bestädigt aber es immer noch nicht genug.Ich habe keine weiteren Nachweise.

We kindly ask you to provide all payment methods used for depositing your gaming account.

Please note that all 4 corners of all submitted documents must be visible. If you have any questions, our Customer Support team is available 24/7.

Kindly provide the full bank statement in PDF containing your transaction to us made via Webredirect: Nodapay. Your name, account number, and deposit to us should be visible. Thank you

We would like to request a screenshot of your MiFinity e-wallet account, showing your profile and personal details information, and transactions page with a deposit to our Casino visible.

We kindly ask you to provide all payment methods used for depositing your gaming account.

Please note that all 4 corners of all submitted documents must be visible. If you have any questions, our Customer Support team is available 24/7.

Kindly provide the full bank statement in PDF containing your transaction to us made via Webredirect: Nodapay. Your name, account number, and deposit to us should be visible. Thank you

We would like to request a screenshot of your MiFinity e-wallet account, showing your profile and personal details information, and transactions page with a deposit to our Casino visible. Das alles ist für mich überhaupt nicht möglich habe überhaupt keine ahnung wie ich das machen soll.Die Einzahlungsmethoden die das Casino anbietet soll ich noch mal angeben warum das.

Hello premium1956,

How many different payment methods did you use to deposit into the casino? Were you able to provide all the documents to them?

I only used the instant deposit and why do I have to prove it? You can only make deposits that they offer and they can see that themselves, so why do I have to prove it again? I have sent all the proof that I have, i.e. what I have already written to them, otherwise I have no way of sending anything else.

Ich habe nur die Sofort Einzahlung genommen und wieso muss ich das beweisen man kann doch nur Einzahlungen machen was die anbieten und das sehen die doch selbst warum muss ich das noch mal beweisen.Ich habe alle nachweise gesendet die ich habe also was ich ihnen schon geschrieben habe sonnst habe ich keine möglichkeit noch was zu senden.

Your document (Screenshot_20240815_141651_Chrome_1_.jpg) was not approved.

Reason:

To complete the verification of your gaming account and provide you with more access to all operations on the account, you need to provide us with some more documents. Please provide us with proof of your deposit to your account. It should be a screenshot or photo of your bank account number/payment method with your account number and your name on it. .

A screenshot from the bank, a proof of payment from the bank, nothing is accepted, there is nothing more that can be done.

Good luck, Wild Fortune.

Dein Dokument (Screenshot_20240815_141651_Chrome_1_.jpg) wurde nicht zugelassen.

Grund:

To complete the verification of your gaming account and provide you with more access to all operations on the account, you need to provide us with some more documents. Please provide us with proof of your deposit to your account. It should be a screenshot or photo of your bank account number/payment method with your account number and your name on it. .

Ein Screenshot von der Bank ein Einzahlungsnachweis von der Bank es wird nichts angenommen mehr kann man doch nicht machen.

Viel Glück, Wild Fortune.

Hallo Gernold,

Ihre Auszahlung wurde storniert.

Grund der Stornierung:

To complete the verification of your gaming account and provide you with more access to all operations on the account, you need to provide us with some more documents.

Please provide us with proof of your deposit to your account via the next payment methods you used to deposit in our casino - Nodapay, Mifinity, and Sofort. It should be a screenshot or photo of your bank account number/payment method with your account number, transaction to our casino, its date, and your name on it. For Mifinity, also please provide the settings page with the full name and email address to be visible.

We kindly ask you to provide all payment methods used for depositing your gaming account.

Please note that all 4 corners of all submitted documents must be visible. If you have any questions, our Customer Support team is available 24/7.

Wenn Sie weitere Fragen haben, kontaktieren Sie bitte unser Support-Team per E-Mail oder Live Chat.

So geht das die ganze Zeit die Einzahlungsmethode steht in keiner Überweisung nicht im Screenshot nicht in der Einzeleinzahlung von der Bank wie soll ich das im nachhinein machen.

Wild Fortune Casino

Hello premium1956,

This is a completely common request. In order to verify you have to provide the requested documents - in this case statement from your payment provider or more if you used other methods.

Dear premium1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

If you haven't read everything I've submitted and nothing has been accepted, you're no help to me and should end this conversation.

Habt ihr nicht gelesen was ich alles vorgelegt habe und nichts wurde angenommen,ihr seit keine hilfe für mich und beende diese unterhaltung.

Hello premium1956,

It was just an informative post about how verification works. Your complaint will be now forwarded to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear premium1956,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Wild Fortune Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Wild Fortune Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's verification process and withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Good Day premium1956 and Kubo,

Thank you for your feedback.

We're sorry to hear that you had a hard time collecting your winnings.

Upon checking the account, I can see the most recent decline for your withdrawal has been due to verification. Currently, what we require to fully verify the account would be proof of your deposit to your account on 2023-09-16. It should be a screenshot or photo of your bank account number/payment method with your account number, transaction to our casino, its date, and your name on it. 

Furthermore, all payment methods utilized should be confirmed as a license holder obligation.

We do apologize for any inconvenience caused by this and would like to assist with getting this sorted too that you may be able to make a successful withdrawal in the near future.

If there is anything else that I may assist with, please let me know.

Kind Regards,

Wild Fortune Casino

Dear Wild Fortune Casino,

Thank you for clarifying this issue.

Dear premium1956,

Have you submitted the requested proof of your deposit as requested by the casino? If so, please let us know so we can follow up on the matter accordingly.

Dear premium1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate this case further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

Best Regards,

Kubo