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At this casino, after having ignored withdrawals for a long time, I got myself blocked due to gambling addiction. The provider then canceled the payout and closed my account due to gambling addiction. According to the provider, the money is not paid out because I am addicted to gambling. It remains with the provider. My account was fully verified and I have had successful withdrawals there. It is always frightening that Bellona bv is still listed with such methods. All emails, including those in which you admit that you will not pay my money because I am addicted to gambling, are available to me.

Bei diesem Casino habe ich mich, nachdem man Auszahlungen Recht lange ignoriert hat, wegen Spielsucht sperren lassen. Daraufhin hat der Anbieter die Auszahlung storniert und mein Konto wegen Spielsucht geschlossen. Das Geld wird laut Anbieter nicht ausgezahlt, da ich Spielsüchtig bin. Es verbleibt beim Anbieter. Mein Konto war vollständig verifiziert und ich hatte bereits erfolgreiche Auszahlungen dort. Es ist immer wieder erschreckend, dass die Bellona b.v. mit solchen Methoden noch gelistet wird. Sämtliche Mails, auch die in denen man zugibt, dass man mein Geld nicht auszahlt, da ich Spielsüchtig bin, liegen mir vor.

Dear Stefan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that your account has been blocked due to a self-exclusion request only yesterday (8/12)? Was there any further development since you have submitted the complaint? I assume that it's going to take some time to process your last requested withdrawal and I'd like to allow some time for the casino to arrange transfer of the winnings.

If there's no development by the end of next week, we will intervene.

Thank you very much in advance for your patience.

Best regards,

Petronela

The amount has now been transferred. Feel free to close the complaint. Thank you for the effort.

Der Betrag ist nun überwiesen. Sie können die Beschwerde gerne schließen. Danke für die Mühe.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Stefan, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru