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The provider has been refusing to recognize my gambling addiction for days, which I mentioned days ago. Despite the request to block the account due to addiction, the provider only blocks it for a short time because I am obviously losing too much. The provider opened the account several times, although it was also closed these days. But it opens again and again, even though I closed it permanently due to gambling addiction. I have now played myself completely broke and the provider still does not want to close the account. It's still open. Since I was notified and asked to close the account because I was looking to close my account, I have deposited over 2700 € and lost it. Please warn others about the provider. I am happy to provide all clear chats.

Der Anbieter weigert sich seit Tagen meine Spielsucht anzuerkennen, die ich vor Tagen bereits erwähnt habe. Trotz bitte das Konto wegen sucht zu sperren, sperrt der Anbieter es nur kurzfristig, da ich offensichtlich zu viel verliere. Der Anbieter hat das Konto mehrfach geöffnet, obwohl es zwischendurch diese Tage auch geschlossen war. Es wird aber immer wieder geöffnet, obwohl ich es wegen Spielsucht permanent geschlossen habe. Ich habe mich nun in die vollständige pleite gespielt und der Anbieter will das Konto trotzdem nicht schließen. Es ist immer noch offen. Seit der Mitteilung und bitte das Konto wegen sucht zu schließen habe ich über 2700€ eingezahlt und verloren. Bitte warnt andere vor dem Anbieter. Gerne stellen ich sämtliche eindeutige Chats zur Verfügung.

Hello Stefan,

Thank you very much for submitting a complaint and I'm really sorry to hear about your issue with Weltbet Casino. Please allow me to ask you a few more question before we would move forward.

Did you mention in your request that you want to self-exclude yourself or just to close your account? When exactly did you request the account closure? Did you mention a specific period for which you want to be blocked?

Also please send any relevant evidence or communication with the casino to nikolas.b@casino.guru so we can see what might have caused the trouble.

Looking forward to your answer and I hope we will be able to help you resolve it.

Regards,

Nick

E-mails are all sent. The casino even closed my account in between, allegedly not wanting problematic players who are gambling addicted. Since that's exactly what they wanted, they opened my account again, although I repeatedly stressed that I was addicted to gambling.

All chats and deposit slips will follow.

E-Mails sind alle gesendet. Das Casino hatte mein Konto zwischendurch sogar geschlossen, da sie angeblich keine problematischen Spieler haben wollten, die gambling addicted sind. Da sie genau das aber doch haben wollten, öffneten sie mein Konto wieder, obwohl ich mehrfach betonte spielsüchtig zu sein.

Alle Chats und auch Einzahlungsbelege folgen.

Thank you Stefan for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving this case.

Regards,

Nick

Hi Stefan,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Weltbet Casino to the conversation to participate in the resolution of this complaint.

We would like to ask Weltbet Casino to reply to this complaint. We are extending the timer by 10 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Well then there will be considerable black points in the total, and a correspondingly very bad rating. It is important that everyone reads this complaint here and then nobody logs on there. The whole of Bellona BV is apparently working specifically with the method of gambling addicts being happy to open their accounts again. At weltbet, however, I experienced it particularly badly. The account was closed several times due to gambling addiction and would be opened several times. All documents are available.

Na dann wird es bei der Summe ja erhebliche schwarze Punkte, und eine entsprechend sehr schlechte Bewertung, geben. Wichtig ist, dass diese Beschwerde hier jeder liest und sich dort dann niemand mehr anmeldet. Die ganze Bellona b.v arbeitet ja scheinbar gezielt mit der Methode Spielsüchtigen gerne wieder das Konto zu öffnen. Bei weltbet habe ich das allerdings besonders schlimm erlebt. Das Konto war mehrfach wegen Spielsucht geschlossen und würde mehrfach geöffnet. Alle Belege liegen vor.

Incredible that there is still no answer 🙂. After lowering the rating, no one will ever register there. It will slide into the basement and everyone will be warned.

Thank you for showing with your casino guru and the reactions of the casinos (or not) which casino is really serious. Obviously not this.

Unglaublich, dass immer noch nicht geantwortet wird 🙂. Nach der Senkung der Bewertung wird sich wirklich gar keiner mehr dort anmelden. Die wird in den Keller abrutschen und jeder wird gewarnt.

Danke, dass ihr mit eurem Casinoguru, und den Reaktionen der Casinos (oder eben auch nicht), zeigt, welches Casino wirklich seriös ist. Das hier offensichtlich nicht.

Could you please finally warn players about the Bellona bv casinos? Weltbet opened my account several times in spite of a declared addiction to gambling. They don't even answer. If the rating doesn't drop significantly, others will still sign up there. That should be prevented. Please have an understanding!

Könnt ihr bitte endlich mal Spieler vor den Bellona b.v. Casinos warnen? Weltbet hat trotz erklärter Spielsucht mehrfach mein Konto geöffnet. Die antworten nicht einmal. Wenn die Bewertung nicht erheblich sinkt, werden sich noch andere dort anmelden. Das sollte verhindert werden. Habt bitte ein Einsehen!

Hi Stefan,

I tried to get in touch with the casino repeatedly but had no success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Peter

We’ve reopened this complaint at Weltbet Casino's request. As the player requested his contact information be anonymized and stopped cooperating with us, we have no other choice but to reject the complaint.