Vulkan Vegas Casino - Pelaajien voittoja on pienennetty.

I finished fulfilling the rollover and when converting to real balance it dropped from 420 to 130!

Terminei de cumprir o rollover e na hora de converter para saldo real caiu para de 420 para 130 !

Dear Joao,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you deposited any funds into your account? Could you please specify which exact bonus offer you have redeemed any played? You can forward its name or a specific link when replying.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Joao

You've opted for no-deposit bonus, the max cashout from the bonus is  130.00 BRL

That's exactly the amount, that converted to your real money balance.

Hope this clarifies.

Kind regards

Thank you very much, Vulkan Vegas Casino team, for the clarification.

Dear Joao,

Could you please confirm that you have received your winnings?

Dear Joao,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.