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Dear Yoshiro Tai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you have accumulated your winnings purely from a No Deposit/Registration bonus? Could you please advise if you’ve initiated the account verification already? Could you please forward your cashier and bonus histories to petronela.k@casino.guru?

Thank you in advance for your reply. I hope, we will be able to help you resolving this case as soon as possible.

Best regards,

Petronela

thanks you. I've solved it now.

ありがとうございます。今解決しました。

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru