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good night I already sent my documents I've tried more than 5 withdrawals and they always say it was an error I know the money and little more cost to earn it's been a week since I've been trying to make the withdrawal they have even asked for proof of my account pix more still with error in the withdrawal

boa noite eu ja enviei meus documentos ja tentei mais de 5 saques e sempre eles fala que deu erro sei que o dinheiro e pouco mais custei a ganhar ja faz um semana que estou tentanto fazer a retirada eles ja pediram ate comprovante da minha conta pix mais mesmo assim de erro no saque

Dear Lucas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Have you accumulated your winnings with or without an active bonus?

Could you please post here a screenshot of the error messages you received?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I still tried to make smaller withdrawals even so it didn't work

ainda tentei fazer saques menores mesmo assim nao Deu

Thank you very much for your reply, Lucas. I’m very sorry but you haven’t answered any of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Additionally, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Dear Lucas ,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately I don't have it anymore

Infelizmente não tenho mais infelizmente

Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Could you please clarify if you accumulated your winnings with or without an active bonus?

Dear Lucas ,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.