Vulkan Vegas Casino - Pelaaja ei pysty vetäytymään.

I want to withdraw the money I earn and they reject it either by card or by other means, to deposit if they were fast but to withdraw they do not allow

Quiero retirar el dinero que gane y me lo rechaza ya sea por tarjeta o por otro medio, para deposito si fueron rápidos pero para retirar no dejan

Verify all the data and it tells me that by visa I cannot withdraw, but they let deposit I do not understand. Ask me for another withdrawal method and send the verification, when they approve it I will try.

Verifique todos los datos y me dice que por visa no puedo retirar, pero dejan depositar no lo entiendo. Me pide otro método de retiro y envíe la verificación, cuando la aprueben intentaré.

Hello Cristian,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vulkan Vegas Casino. Please allow me to ask you a few more question as I don't really understand what is the issue based on your description.

Do I understand it correctly that you are not able to withdraw with the same method as you deposited? What other withdrawal methods would you prefer?

Also please send us any evidence or communication between you and the casino to nikolas.b@casino.guru.

Looking forward to your answer

Regards,

Nick

I do not want to withdraw with another means that is not visa but if it is impossible I will try with another means.

It seems unfair to me since I deposited with a visa and wanted to withdraw with a visa and a correct verification was made

No quiero retirar con otro medio que no sea visa pero ante la imposibilidad intentaré con otro medio.

Me parece injusto ya que yo deposite con visa y quería retirar con visa y se hizo una correcta verificación

Dear Cristian,

I know it may seem unfair if you used VISA that you cant witdraw with that but this situation is common in almost every casino. I would really recommend you to chose a different payment method as it will make the withdrawal process much faster. Which payment did the casino recommend to you? Please consider other payment options as you would probably get your money much faster. Let us know how you decide.

Dear Cristian,

Your proof of payment for Ecopayz was approved, please feel free to withdraw via this payment method.

Kind regards

Dear Cristian,

Were you able to make a withdrawal? Did you receive the payment already?

The complaint will be now rejected as the player stopped responding.