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In July I made several withdrawals of money for my winnings in this casino, they have a lousy system to withdraw money since for example a profit of 870,000 clp is separated into 6 payments of 145,000 so it is a mess and on top of that they do not pay everything in a day but they pay as the days go by 1 payment at a time.

My problem is that of all the winnings that I took out, 2 remained pending, one from July 13 and the other from July 18, both of 145,000, which were not paid but mysteriously appeared as completed on July 22 without ever reaching me. Bank account. I am making this claim because I asked for help from the casino, which told me that I should wait 5 business days, which have already passed, and then that they should escalate this in 24 hours to finance, which has also passed, and I still do not have an answer. For the rest, I still have money inside the casino that I am now withdrawing with the same problem of having to make a payment in multiple small payments, without respecting their own times declared in their conditions.

En julio realice varios retiros de dinero por mis ganancias en este casino , tienen un pésimo sistema para retirar dinero ya que x ejemplo una ganancia de 870.000 clp la separan en 6 pagos de 145.000 por lo que es un enredo y más encima ellos no pagan todo en un día sino que van pagando al pasar los días 1 pago a la vez.

mi problema es que de todas las ganancias que saque quedaron 2 pendientes, una del 13 de julio y otra del 18 de julio, ambas de 145.000, las cuales no fueron pagadas pero misteriosamente aparecieron como completadas el día 22 de julio sin llegar nunca a mi cuenta bancaria. Hago este reclamo porque solicite ayuda al casino el cual me dijo que debería esperar 5 días hábiles que ya pasaron y luego que debían escalar esto en 24 horas a finanzas lo cual también ya paso y aún no tengo una respuesta. Por lo demás sigo teniendo dinero dentro del casino que ahora estoy retirando con el mismo problema de tener que sacar un pago en múltiples pagos pequeños , sin respetar sus propios tiempos declarados en sus condiciones.

Dear ClessCL,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please advise when exactly you made your last successful withdrawal? Approximately how many days did it take?

Also, which payment method to withdraw your winnings have you opted for? Did you use the same one for all withdrawals?

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good day. The withdrawal is bank transfer, I always use the same method since it is the only one that this casino allows me. My last successful withdrawal was on July 29 and I requested it on July 28 (it took 1 day) but it is from another withdrawal process other than the one for the complaint.

Buen día. El retiro es transferencia bancaria, siempre uso el mismo método ya que es el único que me permite este casino. Mi ultimo retiro exitoso fue el 29 de julio y lo solicite el 28 de julio (tardo 1 día) pero es de otro proceso de retiro distinto al de la queja.

Thank you very much for your reply, ClessCL. Have you accumulated your winnings with or without an active bonus, please? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

They are winnings without a bonus. I am currently communicating by email with the casino (I have more communication by chat but this is the most relevant for now) and they agreed to investigate, after sending all the documentation they requested I have not heard from them anymore

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HELLO!

We thank you for the information provided, We will try to review and resolve your issue as soon as possible. When we have any notification, we will write to the email.

Sincerely, Lia

Vulkan Bet Support Team

In case of additional questions you can always write us a letter

Or contact us on the 'Online Help' website.

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Buenas tardes

I send an extract from the 22nd to the 29th and captures of the other days since I cannot generate an extract of that until the end of this month.

Bear in mind that my subscriptions to Kushki Chile SP from the 28th of these values are withdrawals from VulkanBet, but associated with the withdrawal requested on July 27, which would be these

$137,752

$137,555

$136,576

$122,447

$137,683

dfac646e-9c0b-4fba-aa6b-df41d398a417

8c6daf99-5762-4038-a58c-baa22217e1e7

ec9378f1-3a00-4401-8f8c-2d311aedf81b

a36084e1-6024-419a-bb1f-3b604d52e9e2

4a3044fb-55b4-4e25-a018-f8a0e566e16a

I have other Kushki Chile SP subscriptions with much higher values but they are from another company just in case.

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On Wed, Aug 3, 2022 at 3:17 AM, support@vulkan.bet ( ) wrote:

Hello!

Based on your prior request about missed transfers.

We ask you to provide a bank statement of the bank account, indicated for withdrawals, for the period from July 22 to August 3.

Have a nice day!

Kind regards, Jonathan

In case of some additional questions, you can send them to us by email, contact us or through online chat.

VulkanBet Customer Support Team.

Son ganancias sin bono. Actualmente me estoy comunicando en correos con el casino (tengo mas comunicación por chat pero esta es la mas relevante por ahora) y quedaron en investigar, después de enviarle toda la documentación que me pidieron no he sabido mas de ellos

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¡HOLA!

Le agradecemos por la información proporcionada, Intentaremos revisar y resolver su asunto lo antes posible. Cunado tengamos alguna notificación, le escribiremos al correo electrónico.

Atentamente, Lia

Equipo de soporte de Vulkan Bet 

En caso de preguntas adicionales siempre puede escribirnos una carta

O contáctenos en el sitio web 'Ayuda en línea'.

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Buenas tardes

Envio extracto del 22 al 29 y capturas de los otros dias ya que no puedo generar un extracto de eso hasta fin de este mes.

Tener en consideración que mis abonos de Kushki Chile SP desde él dia 28 de estos valores son retiros de VulkanBet, pero asociados al retiro solicitado el 27 de Julio, los cuales serian estos

$137.752

$137.555

$136.576

$122.447

$137.683

dfac646e-9c0b-4fba-aa6b-df41d398a417

8c6daf99-5762-4038-a58c-baa22217e1e7

ec9378f1-3a00-4401-8f8c-2d311aedf81b

a36084e1-6024-419a-bb1f-3b604d52e9e2

4a3044fb-55b4-4e25-a018-f8a0e566e16a

Tengo otros abonos de Kushki Chile SP de valores mucho mas altos pero son de otra empresa por si acaso.

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El mié, 3 ago 2022 a las 3:17, support@vulkan.bet (<support@vulkan.bet>) escribió:

¡Hola!

Según su solicitud previa acerca de transferencias perdidas.

Le pedimos proporcionar un extracto bancario de cuenta bancaria, indicada para las retiradas, para el periodo desde 22 de julio hasta 3 de agosto.

¡Que tenga un lindo día!

Saludos cordiales, Jonathan

En caso de algunas preguntas adicionales, puede enviárnoslas por correo electrónico, contactarnos o a través del chat en línea.

Equipo de atención al cliente de VulkanBet.

Hello all,

According to our records, all the requests were successfully processed.

Dear ClessCL, please kindly confirm if the money was received in full.

Thank you in advance!

Kind regards

No, I am missing those 2 transactions and they still haven't sent me any information about this, they informed me that they would be investigating this case but I still have no answer

No , me faltan esas 2 transacciones y aún no me envían info de esto , me informaron que estarían investigando este caso pero sigo sin respuesta

Hello ClessCL

We've checked internally and would like to confirm that the ticket for the PSP is in progress.

Your patience is highly appreciated.

Thank you and apologies for the inconvenience.

Kind regards

Are you still evaluating this case? I still have no response from the casino

Siguen evaluando este caso? aun no tengo respuesta del casino

Dear VulkanBet Customer Support Team,

Has there been any news regarding the two missing withdrawals?

Hello ClessCL

On one request for withdrawal, we have confirmation of a successful payment. Please refer to the proof below:

The second request is still being processed by the provider, we repeated the request to escalate the issue.

We kindly ask you to wait for success on the second transaction

Best regards,

Vulkan.bet

Thank you very much, Vulkan.bet Casino.

ClessCL, we will keep this complaint opened until you confirm that all withdrawals have been processed successfully. Please, let us know when you receive the last payment.

Hello,

We've received the proof of a successful withdrawal for the second transaction:

Kind regards

ClessCL, could you please confirm that you have received your winnings? Can we now consider this complaint resolved?

Hello, the first receipt they send is a receipt for 120,000 CLP, it is not related to the one I am requesting, the second they send is for another payment that they did pay me but it is related to this withdrawal

874a60e4-b8f6-4bce-b419-7f4c4dbd38f5

My claim is for this withdrawal that I request to make on July 13, it is what I published in the first post

f0fe4c9c-12ab-42f6-9ab1-e740253640e6

They are sending proof of other withdrawals that were paid to me but not the ones I am claiming. This is the problem of this casino, a payment is separated into many multipayments and they have no idea what they are canceling, losing total follow-up, that is why they are now sending me the receipts that do not correspond, as you can see.

I am still waiting for these 2 payments to arrive, but as I mentioned, these 2 receipts are not related to these lost payments

Hola, el primer comprobante que envían es un comprobante de 120.000 CLP no tiene relación al que estoy solicitando, el segundo que envían es de otro cobro que si me pagaron pero tiene relación a este retiro

874a60e4-b8f6-4bce-b419-7f4c4dbd38f5

Mi reclamo es por este retiro que solicite que realice el 13 de Julio, es lo que publique en el primer post

f0fe4c9c-12ab-42f6-9ab1-e740253640e6

Ellos están enviando comprobantes de otros retiros que si me pagaron pero no de los que estoy reclamando. Este es el problema de este casino, un pago lo separan en muchísimos multipagos y no tienen idea de lo que están cancelando, perdiendo total seguimiento, es por eso que ahora me están enviando los comprobantes que no corresponden como pueden ver.

Yo sigo esperando que me lleguen estos 2 pagos, pero como comento estos 2 comprobantes no tienen relación a estos pagos perdidos

Hello,

The first confirmation of the successful transaction bc576dd6-302f-4977-961c-4e0dd4270015 was for 145,000 CLP.

The second was for f0fe4c9c-12ab-42f6-9ab1-e740253640e6, but we requested additional confirmation from the bank for the transaction you are referring to (874a60e4-b8f6-4bce-b419-7f4c4dbd38f5)

Kind regards

Dear Vulkan.bet Casino,

Please get back to us when you receive the confirmation from the bank. Thank you in advance.

Hello all,

We are glad to inform, that we've received one more confirmation re the disputed transaction (874a60e4-b8f6-4bce-b419-7f4c4dbd38f5), kindly refer below:

Summarizing all of the above, we may conclude, that the player received all the payments.

Kind regards

Thank you, Vulkan.bet Casino.

ClessCL, could you please confirm that you have received all withdrawals?

Hello

No, a withdrawal of 145,000 CLP never reached me, I don't know exactly what it is since the codes, dates and providers that this casino uses to send the casinos are complex and always different. Therefore, the only way to know which one is missing would be to send me all the withdrawal receipts that I make in this casino. I have already closed my account in this casino, due to the bad times with them, the lousy support they gave me and the money they did not give me, so I can no longer check their site for more information.

That, thanks for the help Guru, but that withdrawal that I need never arrived, the receipts as I mentioned above correspond to other withdrawals.

Best regards.

Hola

No, un retiro de 145.000 CLP nunca me llego, no se exactamente cual es ya que los códigos, las fechas y los proveedores que este casino utiliza para enviar los casinos son complejos y distintos siempre. Por lo cual la única forma de saber cual falta seria que me enviaran todos los comprobantes de retiro que realice en este casino. Yo ya cerré mi cuenta en este casino, por los malos ratos con ellos, el pésimo soporte que me dieron y por el dinero que no me entregaron por lo cual ya no puedo revisar su sitio para obtener mas información.

Eso, gracias por la ayuda Guru, pero ese retiro que me falta nunca llego, los comprobantes como comente anteriormente corresponden a otros retiros.

Saludos cordiales.

ClessCL, could you please forward me bank statements from July, August, and September? Please mark all transactions coming from Vulkan.bet Casino. Thank you in advance.

Dear ClessCL,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, unfortunately as I have already closed my account in vulkan, I do not have a way to corroborate this information. The truth is that I find it difficult for Vulkan to pay me seeing all the complaints they have, I prefer to leave this case here, not waste any more time and not continue to be linked to them or to any of their network sites. Thanks for the help.

Hola, lamentablemente como ya cerré mi cuenta en vulkan, no tengo como corroborar esta información. La verdad es que veo difícil que vulkan me pague viendo todas las quejas que tienen, prefiero dejar este caso hasta aquí, no perder mas tiempo y no seguir ligados a ellos ni a ningún sitio de la red de ellos. Gracias por la ayuda.

Please note that I asked for bank statements to see how many transactions were actually credited to you from the casino, and it has nothing to do with your casino account.

However, I will now close this complaint as per your request. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.