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Can't get in touch and my payout won't be processed

Bekomme kein Kontakt hergestellt und meine Auszahlung wird nciht bearbeitet

Hello JAKOB,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Vegadream Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hello JAKOB,

Regarding your complaint, as we could see that your withdrawal has been declined and you have received your deposit money back to you casino account as you had broken our bonus terms when the bonus was active.

You have already received an email regarding the same on 10.06.2022 19:35.

We request you to read our bonus terms carefully to avoid the situation like this in the future.

Best Regards,

Vegadream Casino.

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

Dear JAKOB ,

We are extending the timer by 7 days. Please, be aware that in case you fail to comment on your complaint in the given time frame, we will reject your complaint.

The complaint will be now rejected for the above mentioned reason.