Stake Casino - Pelaajan on vaikea toimittaa vaadittua osoitetodistusta.

My account has been restricted by the reason "abuse". They are asking me to provide a proof of address. I tried few of their options but they somehow find it unacceptable, considering it was fitting their description as a valid document. Now they are telling me that only utility bills are allowed. I lost more than 40k $ on this site and they can't even provide support for my issue. I can't provide utility bills because I am currently living with my parents (the house belongs to them) so paying the bills on my name isn't possible. This issue is ongoing for a year now.

Dear cryptodaltons,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you kindly specify the type of document you submitted as proof of your address? Additionally, have you attempted to provide a phone or internet bill?

Have you already contacted customer support regarding this issue? If so, have they provided any suggestions for a document that would be accepted as proof of your address, when you live with your parents?

Is your unfinished verification the only reason your withdrawal hasn't been approved yet?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear cryptodaltons,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.