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I've been waiting for over 8 days for a withdrawal of my money, and every time I reach out to the live chat, I receive the same response, that they are experiencing a delay and it will eventually be resolved. However, my money remains unprocessed and still not withdrawn. Their service is awful in all aspects, and I've never seen a casino like this.

Llevo más de 8 días esperando una retirada de mi dinero, por parte de la gente del chat en vivo siempre recibo la misma respuesta, hay retraso tarde o temprano se solucinara pero mi dinero sigue hay sin ser procesada ni la retirada, tienen un servicio pésimo en todos los aspecto, nunca he visto un casino igual.

Dear daviliyo061,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

I am getting tired of this casino, the answers are always the same and regarding verification, I have tried to verify my account in a thousand ways through the page and through the live agents, the only answer they give you is that your account does not It requires verification at this time so you cannot verify it beforehand and later cancel the withdrawal, ask me for verification and make me wait another 7-8 days for the verification and another 14 or 15 for the withdrawal...The service is terrible, I have not seen something like that in my life...

Estoy cansando ya de este casino, las respuestas son siempre las mismas y respecto a la verificación igual, he probado a verificar mi cuenta de mil maneras mediante la página y mediante los agente en vivo, la única respuesta que te dan es que tú cuenta no requiere verificacion en este momento por lo que no puedes verificarla de antemano para posterior mente cancelarme la retirada pedirme verificación y hacerme esperar otros 7-8 días por la verificación y otros 14 o 15 por la retirada...El servicio es pésimo no he visto algo así en mi vida...

Things are getting worse, now they have canceled my first withdrawal request of €500 without any explanation apparently, from what they say it was an error external to them and they have no explanation, I have attached a screenshot of what those in the chat and the rejected withdrawal, a real shame...

La cosa va a más, ahora me han cancelado la primera solicitud de retiro de 500€ sin ninguna explicación aparentemente, por lo que dicen ha sido un error externo a ellos y no tienen explicación ninguna adjunto captura de lo que dicen los del chat y de la retirada rechazada, una auténtica vergüenza...

Have you requested a new payout?

Has the casino recommended you attempt to withdraw your winnings using any alternative payment method?

Dear daviliyo061,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.