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Hello dear Casinoguru team. I won €98 playing free spins on Spinamba. According to sales conditions. Then 20 euros paid in without a bonus. a total of 288 euros was then paid out. After verifying all documents, my payout was canceled four times. First of all, Mastercard does not work, although I paid with it. Then I should make Bitcoin didn't work either. Bank transfer also not and now Jeton. can this be true? Please help. It's not 14 days that I'm waiting for my payout, but after 4 aborted times you shouldn't wait that long and it's a big reason to worry. Don't you think so too?

Hallo liebes Casinoguru Team. Ich habe mit Freispielen bei Spinamba 98 Euro gewonnen. Nach umsatzbedingungen. Dann 20 Euro einbezahlt ohne Bonus. insgesamt dann 288 Euro zur Auszahlung gebracht. Nach Verifzierung aller Dokumente ist meine Auszahlung stolze 4 mal abgebrochen worden. Erst hies Mastercard geht nicht,obwohl ich damit einbezahlt habe. Dann sollte ich Bitcoin machen ging auch nicht. Banktransfer auch nicht und jetzt Jeton. kann das wahr sein? Bitte um Hilfe. Es sind zwar keine 14 Tage die ich auf meine Auszahlung warte, aber nach 4 mal abgebrochen sollte man auch nicht solange warten und es ist ein grosser Grund sich Sorgen zu machen. Glauben sie nicht auch?

Dear wennertom,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello. Yes, after 4 different terminations of the payout with different methods, a jeton payout was pointed out. I did that too. Now the money is gone at Spinamba Casino too. But nothing arrived on my Jeton account. Everything is verified.

Hallo. Ja es wurde nach 4 verschiedenen Abbrüchen der Auszahlung mit verschiedenen Methoden auf Jeton Auszahlung hingewiesen. Das hab ich auch gemacht. Jetzt ist das Geld auch bei Spinamba Casino weg. Aber auf meinem Jeton Konto ist nichts angekommen. Verifiziert ist alles.

Thank you, wennertom, for your reply. Could you please advise when exactly was your withdrawal processed?

Hello was 2 days ago. But yesterday I received my money on jeton. So the case is solved. Thank you for your great work.

Hallo war vor 2 Tagen. Aber gestern habe ich dann mein Geld erhalten auf jeton.Fall ist also gelöst.Vielen Dank fuer Ihre tolle arbeit.

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, wennertom, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela