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I recently deposited about $2500 at this casino and I was average batting not very much she owes $.72 about and I counted 600 spins before I would get free spins and almost free spins I would win four dollars and then every 27 spins I'd win $.10 when I did hit the Freespins say I won $30 the casino with consecutively not pay me and tell those $30 was gone and then might pay me two or three dollars until it took all my money this happened through the whole $2500 sometimes I would deposit $20 and it wouldn't even pay me once take the whole 20 within a matter of 20 seconds

Additional comments from the player:

"Also I'd like to continue with that my first complaint is you could see the The Reels slow down and you wouldn't even get a full spin out of them so nothing would lineup or if something looks like it was going to lineup they would keep spinning it after being slow down so no matter what a guy was winning and also repeat of screens the same screen would happen two or three times out of 10"

Dear Sniktaw75,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me (petronela.k@casino.guru). Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Sniktaw75,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.