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Keep setting new verification requirements for payouts

Stellen immer neue Verifizierungsanforderungen für die Auszahlung

Dear joachimhahn407,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello dear All )

We would like to provide additional information:

29 Nov 2022 12:30:17 - we canceled the request for withdrawal, as there was not enough documents with id for full verification

30 Nov 2022 00:23:15 - we canceled the request, because it still lacked what was previously requested

04 Dec 2022 19:16:47 -joachimhahn407 filed a request for a new payment method, accordingly requested its verification

04 Dec 2022 20:45:03 - player played and lost

At the moment, the player hasn't provided the necessary documents and hasn't completed verification.

Best regards,

Slottyway Casino

Have sent them to delete my account and my data. I have never seen an online casino like this before. Deposit fast and withdraw more and more obstacles in people's way. A payment is made on the second there was allegedly a technical problem

Haben denen gesendet das sie mein Konto und meine Daten löschen sollen. So ein Online Casino habe ich bisher noch nicht erlebt. Einzahlen schnell und Auszahlen den Leuten immer mehr Steine im Weg legen. Eine Auszahlung erfolgt bei der zweiten gab es angeblich ein technisches Problem

Thank you very much, Slottyway Casino team, for the update and clarification.

Dear joachimhahn407,

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear joachimhahn407,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.