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I don't get my money, it was won regularly without a bonus. They say the payment provider causes problems, that's not my problem, I want my money......

Ich bekomme mein Geld nicht es wurde ohne Bonus regulär Gewonnen.Die sagen der Zahlungsanbieter macht Probleme das ist doch nicht mein Problem ich will mein Geld......

Hello Guido,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do you currently have any pending withdrawals? Or are you not able to request a withdrawal at all? Have you made any successful withdrawals before?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Guido,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

ACCOUNT WAS CLOSED ISSUE IS DONE THANKS!!!

KONTO WURDE GESCHLOSSEN SACHE IST ERLEDIGT DANKE!!!

Thank you for your reply, Guido. Do I understand correctly that the issue has been resolved?

Yes, thanks

Ja danke

Awesome news, Guido. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.