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I have been waiting for a payout since March 2nd, 2021, the first 3 rejections said I should upload all the papers, from the 4th rejection it was said that there were problems with Mastercard withdrawals and that I should set up an account with ecopace should, which I did and upload all the data from ecopace again. With the 5th rejection, I would have uploaded the wrong pages, so uploaded other data again and made another request. The 6th rejection came today. On the grounds that they had difficulties paying out via ecopace, I should upload my Mastercard again because they supposedly couldn't recognize the last numbers correctly. I think they don't want to pay even such a small amount.

Ich warte seit dem 2.3.2021 auf eine Auszahlung, bei den ersten 3 ablehnungen, hieß es das ich sämtliche Papiere hochladen sollte, ab der 4. Ablehnung hieß es, das es Probleme mit Mastercard Auszahlungen gebe und ich mich doch bei ecopace ein Konto einrichten sollte, was ich dann auch machte und wieder alle Daten von ecopace hochladen. Bei der 5. Ablehnung, hätte ich die verkehrten Seiten hoch geladen, also wieder andere Daten hoch geladen und wieder einen Antrag gestellt. Die 6. Ablehnung kam dann heute. Mit der Begründung, sie hätten Schwierigkeiten bei der Auszahlung über ecopace, ich sollte doch meine Mastercard nocheinmal hochladen, weil sie angeblich die letzten Zahlen nicht richtig erkennen könnten. Ich denke, das die auch solch einen kleinen Betrag nicht zahlen wollen.

Dear Hardy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence. If a payment method was available for deposits it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello dear player 

We investigated in detail the history of your withdrawal requests, and saw that some of the withdrawals were canceled due to the verification process and the active bonus.

We inform you that we've withdrawn the balance to your wallet.

Please check your wallet and confirm receiving the funds.

Best regards,

Slottica Team

Great news, Slottica Casino Team. Thank you very much for your assistance.

Dear Hardy,

Could you please confirm once you receive the payment? Thank you very much in advance.

Dear Hardy,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.