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I have deposited 800 euros, I play 0.20, 0.60 and once again they are lost in 2 hours, I try to contact my chat, they are blocked, I send mail no answer. This casino is dangerous, I have an account at Horus and many Greek casinos and only here the providers work like this. I have deposited over 4000 euros and have never won or withdrawn. I'm starting to think they are interfering with my game.. Games freeze and chat is permanently inactive... Not possible with 4000 euro deposits and playing 0.20. 0.40 and 0.60 never win .. only here they happen

Έχω καταθέσει 800 ευρώ ,παίζω 0,20 ,0,60 και ακόμη μια φορά χάνονται σε 2 ώρες προσπαθώ να επικοινωνήσω με το chat μου το έχουν αποκλεισμένο, στέλνω mail καμία απάντηση . Το καζίνο αυτό είναι επικίνδυνο έχω λογαριασμό σε ,horus και πολλές ελληνικα καζίνο και μόνο εδώ οι πάροχοι λειτουργούν έτσι. Έχω καταθέσει πάνω από 4000 ευρώ και δεν έχω κάνει ποτέ νίκη και ανάληψη. Αρχίζω να πιστεύω πως επεμβαίνουν στο παιχνίδι μου .. Τα παιχνίδια κολλάνε και το chat είναι μόνιμος ανενεργό... Δεν είναι δυνατόν με 4000 ευρώ καταθέσεις και παίζοντας 0.20. 0.40 και 0.60 να μην κερδίζεις ποτέ .. μόνο εδώ αυτά γινονται

Dear Biskoto,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Dear Biskoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.