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I had did this withdrawal on September 24, 2020 and I havent received it since then. I have chatted with someone a month after about the withdrawal and told me that they would escalate it for me, so I waited and still nothing received, so i waited a little bit longer still nothing and then I chatted last month but they told me that i had to do another payoff info again which I have already did the first time that it was approved.I dont understand why its taking so long, could u please help me

Dear Alicia,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you confirm that your account has been verified successfully? Have you received any funds in the past or this was your first withdrawal request? Which payment method you have opted for?

Do I understand it correctly that your withdrawal is still pending inside your account without being processed?

I realize that it might seem like a lot of questions, but I would like to understand your problem as accurately as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

This is my first time winning anything from this casino and yes, my withdrawal is still pending and not processed and I had did a check withdrawal but it still should not take that long. I also can confirm that my account was verified successfully. (Support Center)

Dec 13, 2020, 6:09 PM GMT+1

Hi Alicia,

Thank you again. We have updated your check payout information in the system. Payment process begins as long as your withdrawal will be approved. We appreciate your patience with the process and urge you to hang tight.

Please feel free to contact our customer support team via chat for further update regarding your pending withdrawal.

Wish you a wonderful day. Stay Safe!

Regards,

Travis ***

Thank you very much, Alicia, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alicia,

I looked at your complaint and will do my best to help you. I would like to invite Slots Garden Casino into this conversation. Can you please specify what is the problem with the player’s withdrawal?

Greetings all,

We'll see what we can do for you over here to get things moving Alicia. I've made sure the withdrawal request is submitted directly to the requisite department for review so I expect some action quite soon.

Best wishes,

Nick and Slots Garden

Thanks for update, Nick. Let us know when there will be something new.

Greetings all,

We have an approval and I have escalated the approved funds for payment, we will hopefully see some movement shortly.

Best,

Nick and Slots Garden

Thank you for helping me...

Thanks for helping, Nick.

Alicia, please let me know when you'll receive your winnings.

Hey Alicia,

It's my pleasure, I love to help. The funds were released to our 3rd party for you a few moments ago for disbursal as check payment. Being as it's a physical check please be patient, when it's ready for delivery you will receive tracking information via email. When you receive it, be sure to physically deposit it directly into your bank account.

Best wishes,

Nick and Slots Garden

Ok I will, and again thank u so much

Dear Alicia,

did you receive your payment?

Dear Alicia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hey I have received my check. I am very relieved, thank you for helping me.You are a blessing.

Dear Alicia,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru