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Casino always says that there is something wrong with the payouts, they have also said that they have some staff due to covid-19. Get explanation after explanation and no profit paid out.

Casino säger hela tiden att det är något fel med utbetalningarna, de har även sagt att de har lite personal pga covid-19. Får bortförklaring efter bortförklaring och ingen vinst utbetald.

Dear Lina,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Please understand, that situation in the world now is very difficult for everyone and waiting for a withdrawal for 2 weeks is nothing unusual. Please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hi. Thanks for the reply. This is the first time I have requested a withdrawal from them.

Regarding KYC verification, I have sent in documents but received no response after that. Asked in the chat and got the answer that they had everything they needed. But no confirmation by email.

Hej. Tack för svar. Det är första gången som jag har begärt ett uttag från dem.

Angående KYC verifiering så har jag skickat in dokument men fick inget svar efter det. Frågade i chatten och fick då svar att de hade allt de behövde. Men ingen bekräftelse på mail.

Now I have got 480 e back in my account. 4000 missing !? The chat does not respond when I contact them.

Nu har jag fått tillbaka 480 e på mitt konto. 4000 saknas!? Chatten svarar ej när jag kontaktar de.

Hello Lina, thank you for a quick reply. I would like to know if you won the amount by playing with a bonus or not. If yes, could you please specify, which bonus you redeemed?

Dear Lina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.