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I haven't received my payout, it's not being processed, or I'm always put off, it's still on hold

Ich bekommen meine Auszahlung nicht wird nicht bearbeitet,bzw werde immer vertröstet steht immer noch in Warteschleife

Hello Jello333,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slot Planet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Jello333,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.