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Been trying to get my winnings out keep getting told payment via credit card is currently un available but can deposit via credit card.

Dear jasonwoodywoodward,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

From the screenshots you provided us with, it seems that your withdrawal was canceled due to some unfulfilled conditions.

Could you please advise if you wagered your deposited money enough times so that you'd be eligible for withdrawal?

Have you played with or without an active bonus?

Could you kindly specify if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have done everything asked just keep getting told to do it via an app I don't have keep asking them what I have to do for verification keep getting the same response

3rd day still the same result

Have you tried using a different payment method as suggested in the email from the casino? Please bear in mind that if you want to use a payment method that you haven't used for depositing before, it may be necessary to make a verification deposit, wager the amount and only then request a withdrawal.

Dear jasonwoodywoodward,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.