Skycrown Casino - Pelaaja kamppailee tilin vahvistamisessa.

My payout is canceled although I have uploaded all documents, they are pending U and are not even processed, so far all casinos have accepted them, they also want documents for my cell phone number, I've never heard anything like that, usually you get be for it SMS And I didn't receive an activation email, you also need this recently to verify...

Meine Auszahlung wird gecanceled obwohl ich alle Dokumente hochgeladen hab stehen diese auf pending U werden nicht Mal bearbeitet,bis jetzt haben alle Casinos diese akzeptiert, Dokument für meine Handy Nr wollen sie auch,sowas hab ich auch noch nie gehört, normalerweise bekommt man dafür be SMS Und habe keine activation Email erhalten,diese Brauch man neuerdings auch zum verifizieren...

Dear ulli3982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear ulli3982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.