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Hi I have been playing online casino for many years an incredible thing happened to me .. !! From 1 to 9 December I lost almost 20,000 euros, usually after at most 5 / 6,000 I had more than half recovered

By contacting the site and betting they tell me that it does not depend on them and they saw that in my gaming account there is almost 96 percent that I should pay I continued to play another 2000 euros and nothing .. !! Can you help me understand what happened and when will I get something back? There is a way to report all this it seems to me a scam thanks I wait for a clarification

Salve gioco al casino online da molti anni mi è successa una cosa incredibile..!! Dal 1 al 9 dicembre ho perso quasi 20 000 euro di solito dopo al massimo 5 / 6 mila mi facevo recuperare più della metà

Contattando il sito scommettendo mi dicono che non dipende da loro e vedevano che sul mio conto gioco ce' quasi il 96 per cento che dovrebbe pagare ho continuato a giocare ancora altri 2000 euro e niente..!! Mi aiutate a capire cos è successo e quando mi farà recuperare qualcosa? C'è un modo per denunciare tutto questo mi sembra una truffa grazie aspetto un chiarimento

Dear Giuseppe,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing or your assumptions. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Good morning, I know well that it could be a coincidence to win at the online casino the thing that is not clear to me after years of playing with it and this loss continues when I have always made me recover something with a lower sum

Since it is all computerized I would like to know about a high percentage of payment that I should have how much I should still lose because about 20,000 euros it is absurd ... we are talking about an online account

Buongiorno so bene che potrebbe essere un caso vincere al casino online la cosa che non mi è Chiara dopo anni che ci gioco e questa perdita continua quando mi a fatto sempre recuperare qualcosa con una somma inferiore

Visto che è tutto computerizzato vorrei sapere sul una percentuale alta di pagamento che dovrei avere quanto ancora dovrei perdere perché su 20000 euro è una cosa assurda ...stiamo parlando di un conto online

I keep playing but I lose all the time, can't it be an anomaly? Or a real scam ... !!!

Continuo a giocare ma perdo in continuazione non può essere un anomalia?? Oppure una vera e propria truffa...!!!

Thank you for your replies, Giuseppe. Have you tried discussing this issue with the casino? Would you be so kind and forward any relevant communication between you and the casino to kristina.s@casino.guru? Also, please forward me your whole game history. Thank you in advance.

Hi sure I discussed their answer was that the casino is not theirs and they only take a small percentage then checking my account they tell me that there is a 96 per cent they should pay but it is not said that they make me win because it is a causal thing .... so they don't even know what to tell me and they advise me to take a break that I didn't do, then knowing that the winning percentage was high I continued because I lost a lot and I repeat it had never happened in years one thing like that I would like to understand how the thing evolves can you help me? Do I have to go through the law? regarding the chronology there is no way to copy and paste there are so many plays.

This is one of the first answers by betting ..

Dear customer, We apologize for the previous replies, but we thought you were referring to the bonus.

As for the winnings, unfortunately there is no certainty that the game will return a certain amount.

The payout percentage is respected nationwide and game-by-game.

In theory, the single player can lose even hundreds of thousands of euros, and it is not certain that the game will necessarily pay .. because in the meantime some other player may have won.

In his case from 01 December to 09 December, there is a total played of 124,777.45 and a total won of 110,052.46 ; therefore by difference it lost 14,724.99 (of which 500 of fidelity bonus).

At the moment there is a payout percentage of about 88% on your gaming account, but it is not certain that if you continue to play you must necessarily recover ... indeed you could continue to lose ..

What we recommend is to put self-limitations on the gaming account, to avoid losing these sums.

Finally, we remind you that the casino games are not ours, but are from suppliers authorized and controlled by state monopolies, and are present on all Italian sites; we have a percentage of what our customers play

We remain available for further clarifications and we recommend once again to insert self-limitations in the game account.

Best regards.

Here we are talking about an online casino where at least 75 per cent is returned on a certain amount I feel scammed I hope to have help thanks

Salve certo ho discusso la loro risposta è stata che il casinò non è loro e prendono solo una piccola percentuale poi verificando il mio conto mi dicono che c'è un 96 per cento che dovrebbero pagare ma non è detto che mi fanno vincere perché è una cosa causale....quindi non sanno nemmeno loro cosa dirmi e mi consigliano di prendere una pausa che io non ho fatto , poi sapendo che la percentuale di vincita era alta ho continuato perché ho perso molto e ripeto non era mai successo da anni una cosa del genere vorrei capire come si evolve la cosa potete aiutarmi? Devo procedere per vie legale? riguardo la cronologia non c'e un modo per fare copia e incolla sono tante le giocate .

Questa è una delle prime risposte da scommettendo..

Gentile cliente,Ci scusiamo per le precedenti risposte, ma pensavamo si riferisse al bonus.

Per quanto riguarda le vincite, purtroppo non c'è certezza che il gioco restituisca una certa somma.

La percentuale di pagamento viene rispettata su scala nazionale e gioco per gioco.

In teoria il singolo giocatore puo' perdere anche centinaia di migliaia di euro, e non è detto che il gioco pagherà per forza.. perchè nel frattempo potrebbe aver vinto qualche altro giocatore.

Nel suo caso dal 01 dicembre al 09 dicembre, c'è un totale giocato di 124.777,45 e un totale vinto di 110.052,46; quindi per differenza ha perso 14.724,99 (di cui 500 di bonus fidelity). 

Al momento sul suo conto gioco c'è una percentuale di pagamento dell' 88% circa, ma non è detto che se continua a giocare deve per forza recuperare... anzi potrebbe continuare a perdere..

Quello che le consigliamo noi è di mettere delle autolimitazioni sul conto gioco, per evitare di arrivare a perdere queste somme.

Le ricordiamo infine che i giochi da casinò non sono nostri, ma sono di fornitori autorizzati e controllati dai monopoli di stato, e sono presenti su tutti i siti italiani; noi abbiamo una percentuale su quello che giocano i nostri clienti

Restiamo a disposizione per ulteriori chiarimenti e le consigliamo ancora una volta di inserire delle autolimitazioni nel conto gioco.

Cordiali saluti.

Qui stiamo parlando di un casino online dove su una certa somma viene restituita almeno il 75 pe cento mi sento truffato spero di avere aiuto grazie

Giuseppe, I still haven't seen or received any valid proof from you, that would support your claims. Based solely on this reply from the casino I don't see anything wrong going on - you lost, but you also won. If there is any other evidence that could help us with this case, please forward it to me, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Now contact by betting and ask to send me the whole history from December 1st to today

Adesso contatto scommettendo e chiedo di mandarmi tutta la cronologia dal 1 dicembre ad oggi

Hi he replied by betting on Monday he sends me all the chronology and all the rest regarding the large sum lost so I will turn it to him here good weekend and I hope that a solution will be found soon

Salve mi a risposto scommettendo lunedì mi manda tutta la cronologia e tuttio il resto riguardo la forte somma persa cosi gliela giro qui buon weekend e spero che ci si trovi una soluzione a presto

Please forward the whole game history to kristina.s@casino.guru. Thank you in advance.

Email sent with all documentation

Inviato email con tutta la documentazione

All documentation sent 3 days ago by email, I await a reply, thank you

Inviato tutta la documentazione 3 giorni fa' tramite email attendo una risposta grazie

Return to player(RTP) ratio, also called payout ratio is a number that describes what percentage of each bet is statistically returned to a player from each bet (it is not saying what percentage of deposits the player will get back as some people may think). So if someone wagers 1000$ on a game with 90% RTP his expected return is 900. There are some facts about RTP that we would like to highlight.

First of all, this expected return is just a mathematical average. In short, anyone can get very lucky (or unlucky) and get a much bigger (or lesser) return than his expectation. However, if you play for a long time, your real return will be close to the expected return. In mathematics, this is called the law of big numbers. Many people wrongly believe that this means that if someone was very unlucky during some time period that he should get very lucky over the next period of time. Or that if the red number won on roulette ten times in a row, there is a bigger chance that the black one will win next. This is called Gambler's fallacy and it's not true.

Past results have no influence on future results. The law of big numbers is saying that if you get very unlucky in the past you can expect to get average results in the future (you would have the same expectation if you get good or average luck in the past - what happened in the past just doesn't matter in the present). And this average result will give you closer to the average result overall. For example, if red won on roulette 8 times of 10 in the first ten spins and then 5 times of 10 in the next ten spins, it's overall 13 times out of 20 which is much closer to theoretical expectation than 80% wins for red from first ten spins.

If you want to learn more about RTP we recommend you watch our videos about this topic:

https://www.youtube.com/watch?v=s0rVhAZL1-E

https://www.youtube.com/watch?v=s9fzMDzadtA

Unfortunately, based on what you provided we see nothing wrong going on, therefore, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.