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Withdrawal delayed for over 24 hours. I spoke with support, and they told me it would be processed. When I asked when, they said I should wait and that there was no specific timeframe. My account is already verified.

saque atrasado mais de 24 horas falei com o suporte eles disseram que ele iria ser entregue e após eu perguntar quando seria disseram que era pra eu aguardar e que não tinha um prazo certo, conta ja esta verificada

Dear filipebiel201,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Dominika

good morning they canceled my withdrawal, i'm making another one

bom dia eles cancelaram o meu saque, estou a fazer outro

my account has already been through kyc

minha conta ja passou pelo kyc