Rajabets Casino - Pelaajalla on viivästys nostossa pitkittyneen asiakirjatarkastuksen vuoksi.

Dear team,

I've been facing challenges with my withdrawals for over 40 days now, and the wait has become quite frustrating. I have uploaded all the documents for Rajabets to verify, it is taking longer than expected to verify the documents. Looks like they are intentionally doing to loose the whole money. I kindly request you to expedite the process and verify my documents as soon as possible, enabling me to proceed with my withdrawals without further delay.

Dear Casino guru Please intervene and resolve the issue

Hello vinayakpatil620,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rajabets Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Dear Nick,

Thank you for your understanding. I've been waiting for verification for over 45 days now. My selfie, ID and phone bill verification are completed, but I'm eagerly waiting for my bank statement to be verified. It's been 18 days since I uploaded it.

Despite reaching out to the chat support, I'm consistently told that my documents are in the queue. I would like to emphasize that I have been a trusted user of Rajabets for almost 2 years.

I kindly request your intervention to expedite the verification process and resolve this matter promptly.

Thank you for your assistance.

Best regards,

Vinayak

Thank you vinayakpatil620 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi vinayakpatil620,

I've just reviewed your case and will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear Rajabets Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify what is the reason for such a long verification process? When can the player expect their bank statement to be finally reviewed?

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Dear all,

My account has been verified. Thank you for your time. Rajabets you are the best.

Dear vinayakpatil620,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru