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I selected another casino from the list as the options did not allow me to choose RABONA

I registered on Rabona 3 days ago, today I decided to make a deposit to also take advantage of the welcome bonus. I deposited € 30, then I contacted the live chat to request the bonus, which disconnected my account, when I tried to log in again, it reported me that the account was closed. From the support they tell me that it is duplicated, but I have never created a 100% account on Rabona before, much less used my email, name, surname or mobile number on the site. The IP address could not have been used on the site as I live alone. I saw that in the past the same thing happened to another Italian boy, but then it was resolved. I hope you can help me too.

Best regards,

Gianluca

Ho selezionato un altro casinò dall'elenco in quanto tra le opzioni non mi dava la possibilità di scegliere RABONA

Mi sono registrato su Rabona 3 giorni fa, oggi ho deciso di fare un deposito per poter usufruire anche del bonus di benvenuto. Ho depositato 30€, poi ho contattato la live chat per richiedere il bonus, la quale mi ha disconnesso l'account, quando ho provato a fare nuovamente il login, mi segnalava l'account chiuso. Dal supporto mi dicono che risulti duplicato, ma non ho mai creato al 100% un account su Rabona prima d'ora, né tanto meno usato la mia mail, nome, cognome o numero di cellulare sul sito. L'indirizzo IP non può essere stato utilizzato sul sito in quanto vivo da solo. Ho visto che in passato è successa la stessa cosa ad un altro ragazzo italiano, poi però risolta. Mi auguro possiate aiutare anche me.

Cordiali saluti,

Gianluca

Dear Gianluca,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Gianluca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.