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I have come to learn that since I'm from Austria and this casino does not have a license to operate in Austria, I can retrieve my money since the only authorized entity by the court is win today

Thus, I want my money back. According to Austrian law, the casino is obligated to refund the money. I wrote to the casino expressing my demands. I hope they will repay my money. I dropped an email and messaged the live chat, but after doing so, my account was immediately blocked.

Ich habe erfahren da ich ja aus Österreich bin und dieses Casino keine Lizenz hat in Österreich das ich mein Geld zurück bekommen kann denn laut dem Gericht hat nur win today eine Lizenz

Somit will ich mein Geld wieder zurück laut dem österreichischen gesetz muss das Casino mir das Geld zurück zahlen ich habe dem Casino geschrieben ich hoffe dir Bezahlen mein Geld zurück habe eine Mail geschrieben und dem Live Chat aber als ich den Livechat geschrieben habe wurde einfach mein Account gesperrt

Hello mell1987,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with QuickWin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Do you have any real money balance on your casino account at the moment? When was the last time you spoke to the casino and what was it about?

Please note that it was your decision to register there and by doing so you agreed to their terms and conditions so there are not obligate to to refund anything. It is not an excuse that you did not read the terms and find out about their license earlier.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

According to Austrian law, there is only one online casino with a license, namely Win Today. All others are illegal, so according to the court, you can claim back the money you lost for 30 years.

laut dem österreichischen gesetz gibt es nur ein online Casino mit einer Lizenz und zwar win today alle anderen sind illegal daher könne man laut Gericht 30 Jahre lang das Geld zurückfordern was man verloren hat

I wrote an email to support on April 13th

Ich habe am 13.april eine e Mail an den Support geschrieben

Hello mell1987,

From our point of view, if the casino does not restrict the player from registering, they are free to do so. It is up to the player to know it's own country's law and it is not an excuse that the player was not aware of these rules prior to registering there. Every single player has to accept the terms and conditions when registering and not reading them is not the casino's fault.

If you wish to purse the case further I would recommend to contact the local authorities but unfortunately, there is nothing we can do as the casino has done nothing wrong.

Is there anything else we could assist you with? If not, we will be closing the complaint.

why do they claim that I caused the s to close my account myself, which is not true, and they wrote to me that support will contact me, how long should I give them and if I read the terms and conditions, they should check that it is correctly written in German

warum behaupten die dass ich die s Veranlasst habe das ich mein Konto selber geschlossen habe was nicht stimmt und die haben mir geschrieben dass sich der Support bei mir melden wird wie lange sollte man da Zeit geben und wenn man die AGBs liest sollen die schauen dass es richtig auf deutsch ist

Hello mell1987,

We can't know what kind of conversation went through you and the casino. However, as stated above, you were free to register in the casino as the casino terms allow it. If your country of residence have any laws against gambling, you should contact the local authorities. From our point of view, the casino acted correctly.

As you did not request any additional assistance, the complaint will be now rejected.

Regards,

Nick