QuickWin Casino - Pelaajan kotiuttaminen viivästyy.

After several attempts to withdraw the aforementioned amount, I haven't been able to get any sort of justification or help.

The money is stuck in my account and I am unable to withdraw it.

Can you assist me?

Após várias tentativas de levantamento do valor acima referido, não consigo obter qualquer tipo de justificação ou ajuda .

Tenho o dinheiro parado na minha conta, e não consigo levantar .

Conseguem ajudar me ?

Dear tomecosta93,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

Dear tomecosta93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

On the casino website it says no verification is necessary.

I have already tried to withdraw more than 10 times. Via bank transfer, all of them cancelled. And they were not canceled by me.

This last time they told me to send my details to a support email to make the withdrawal manually.

And I still don't get any response to the matter.

No site do casino diz não ser necessário diz não ser necessária qualquer verificação.

Já tentei realizar o saque mais de 10 vezes . Via transferência bancária, todos eles cancelados. E não foram cancelados por mim .

Desta última vez mandaram me enviar os meus dados para um email de suporte para fazer o saque manualmente .

E continuo sem obter qualquer resposta ao assunto .

Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

To date, I still have not received any response from the casino team.

After sending my information to the support email given to me in the website's chat, I did not receive any response.

Até à data continuo sem obter nenhuma resposta por parte da equipa do casino .

Após ter enviado a minha informação para o email de suporte que me foi dado no bate papo do site, não obtive nenhuma resposta .

Thank you very much, tomecosta93, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear tomecosta93, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite QuickWin Casino representative to join this conversation. 

Dear QuickWin Casino, could you please provide more information about this case? 

Looking forward to your reply.

Thanks so much for your help !

I hope you can help me resolve this issue!

Muito obrigado pela vossa ajuda !

Espero que me consiga ajudar a resolver este assunto !

Dear Customer, 

We kindly request you to upload your ID card from your gaming profile for verification. 

Additionally, we kindly ask you to send us Portuguese bank details via email as we do not pay in Revolut bank. 

"Full Name (please include all names including middle names)

E-mail

Bank Account’s Owner name

IBAN/Account no.

Bank Name

Bank location (Country)

SWIFT/BIC

Thank you for understanding! 

Best Regards, 

Customer Service 

Hello good afternoon, what email address do I send my bank details to?

Olá boa tarde, para que email envio os dados do banco m

I sent the requested data to the support email.

I have also uploaded my identification document.

I attentively await your response.

Enviei os dados solicitados para o email de suporte .

Também já carreguei o documento de identificação.

Aguardo atenciosamente a vossa resposta .

Dear Customer, 

Your account has been successfully verified. Thank you for your patience! 

Furthermore, your withdrawals will be paid out soon. 

Best Regards, 

Customer Service 

Thank you QuickWin Casino for the reply.

Dear tomecosta93, 

please let us know once you receive your funds. Until then, this complaint remains open.

I managed to withdraw part of the funds through 3 withdrawals made by the casino.

But now I am unable to withdraw the remaining money.

Consegui retirar parte dos fundos atraves de 3 saques efetuados pelo casino.

Mas agora nao estou a conseguir retirar o restante dinheiro .

Dear tomecosta93, 

thank you for the update.

How much money left is there to withdraw?

Have you tried to talk to casino support and asked what is happening?

Is there any message on your account describing why you are unable to withdraw your remaining funds?

It remains exactly the same, despite having already managed to make 3 withdrawals of 500 euros..

I still need to withdraw 1800 euros

Continua exatamente o mesmo .apesar de ja ter conseguido efectuar 3 saques de 500 euros ..

Ainda me falta sacar 1800 euros

Dear QuickWin Casino,

is there any reason tomecosta93 is not able to withdraw his funds? Can you please take a look at it?

Dear Customer, 

While requesting a withdrawal, please write the correct IBAN and not the one from Revolut.  

Thank you for understanding! 

Best Regards, 

Customer Service 

I have already made a new withdrawal with the correct IBAN.

I wait attentively.

Ja fiz um novo saque com o IBAN correto .

Aguardo atenciosamente .

Thank you QuickWin Casino for the reply.

Dear tomecosta93, 

please let us know when you receive your funds, please.

Dear Customer, 

We would like to inform that your pending withdrawal has been successfully paid and there is nothing left in the balance. 

Therefore, the case has been resolved from our side. 

Thank you for understanding! 

Best Regards, 

Customer Service 

Dear tomecosta93,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear all,

Unfortunately, we’re forced to reject this case because tomecosta93 has stopped responding to our messages and questions. Without tomecosta93 cooperation, we’re not able to proceed with the investigation or suggest possible solutions.

The player can reopen this complaint anytime.