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i had £26.32 in my balance as i hit a bonus round on the street fighter 2 slot. during this bonus round my winnings were up to £52.31 when the game crashed. When i logged back into the game the bonus round had gone and the winnings were also gone. Leaving this issue I went to sleep over night. When logging back in the next morning £24 had been added to my balance which is less then have of what i was winning in the bonus round.

Dear Kevin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do you have any supporting evidence such as screenshots or a video recording showing the correct amount?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino together with any other supporting evidence to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Kevin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.