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Subject: Urgent: Account Closure Notification

Dear [Casino Support Team],

I hope this email finds you well. I am writing to express my concern regarding the recent notification of my account closure due to alleged multiple accounts. I want to clarify that I do not have any additional accounts and have been using my single account for all gaming activities.

I understand the importance of maintaining fair play and abiding by your terms and conditions. I assure you that I have adhered to all guidelines outlined by your casino and have not engaged in any activities that violate the terms of service.

I kindly request a thorough investigation into this matter to rectify any misunderstanding that may have led to the account closure. I value my relationship with your casino and would appreciate prompt assistance in resolving this issue.

If there is any additional information or documentation needed from my end to verify the legitimacy of my account, please do not hesitate to inform me. I am committed to resolving this matter amicably and appreciate your prompt attention to this concern.

Thank you for your understanding and cooperation.

They taken all my money with deposit and winning amount please say him to give my money

Sincerely,

[Amisha ****]

[Your Casino user name Username:p****7 ]

[Your Contact Information]

Dear Ajay9289,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with PlaySQR Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please advise if you have passed the KYC verification?
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

* I am player since my first deposit 29/11/2023 my account was blocked when i win 50000 when i asked for my withdrawal from customer service then my account was blocked

* May be because in apartment where there is free-wifi where all people use same wifi

* I uploaded all.those document which were asked

* I won money from real balance

I get 100x of my bet

I won money 5x of my deposit

I deposit 10000 rs

They ripped me

Could you please send me the relevant correspondence from the casino? Send it to my email at tomas@casino.guru

What do you need can you elaborate

Please send any emails, chat transcripts, or screenshots of your conversations with the casino regarding accusations of multiple accounts.

I'll await your message.

Dear Ajay9289,

The casino onformed us previously they cannot share any players-related information, nor players' activity details or internal processes details with 3rd party, so we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way. Unfortunately, we are not able to force the casino to cooperate in resolving the complaints, and they likely do not want or cannot provide us with the necessary data due to its strict internal policy and GDPR. There is not much that can be achieved without cooperation from the casino's side.

However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

If you feel you want to take this complaint further you can contact the Curacao Gaming Authority (info@gaming-curacao.com) and submit a complaint to them. It is rather a passive licensing authority but it may have more options and tools to help players.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

Best regards,

Tomas,

Casino.Guru