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I had asked to be self excluded and yet they allowed me to continue to deposit. Offering me extra cash also. Is this not irresponsible of the company?

Dear Kin,

Thank you very much for submitting your complaint. I’m very sorry to hear about your unpleasant situation. Please, could you forward me the email in which you have requested to be self-excluded? My email address is petronela.k@casino.guru. Furthermore, to support our case, it would be very much helpful, if you could forward me the email from casino, offering you the bonus, after you have requested for your account to be closed.

Hopefully I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Kin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.