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Deposited using internet banking

No withdrawal methods available for the same

When enquired telling under maintenance from past few occurences

Only bitcoin cashouts are showing at the moment

I want to withdraw the same way i deposited

Dear valorant21,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessary, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Please let me know how you wish to proceed.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Only bit coin options available which I don't have access to. Have previously withdrew using UPI and net banking suddenly how they can stop. I would request them to proceed with my balance manually and do the payout

withdrawal done , close this

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, valorant21, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru