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I made a withdrawal request 4 days ago withdrawals requested after that have already dropped and nothing, initially they would ask for 12h then 24h now until the 11/04th each attendant says one thing and my money nothing

Fiz uma solicitação de saque fazem 4 dias saques solicitado após a isso já caíram e ele nada, inicialmente pediriam 12h depois 24h agora até dia 11/04 cada atendente fala uma coisa e meu dinheiro nada

Dear Lucashsv,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good evening, this is not the case according to them it was a provider error, so withdrawals after that have already been effected. And that nothing, it always fell in 5 minutes so much the others were that, the ones after which it didn't fall, come with me if that makes sense? If it was a KYC or other issue, the withdrawals I made after that wouldn't have dropped yet, do you agree?

Boa noite, não é esse o caso segundo eles foi um erro de provedor, pra que saques posteriormente a isso já foram efetivados. E esse nada, sempre caiu em 5 minutos tanto os outros foi isso, os após o que não caiu, veia comigo se isso tem lógica? Se fosse um problema de KYC ou outros os saques que fiz depois disso não teriam caído ainda também concorda?

Do you agree?

Concorda?

Good morning, help me please

Bom dia, me ajuda por favor

They said it was until today and so far nothing

Falaram que era até hoje e até agora nada

help

Ajudem

Nada ain

do something

Façam alguma coisa

Thank you for your reply, Lucashsv. Please note that this is not a live chat, so there is no need to repeatedly ask for our attention. We currently have hundreds of active complaints and even though we try our best, it is not possible for us to reply immediately to all messages. We have 7 days to respond and we always get back to each complaint as soon as possible. Please, bear with us. Thank you for your patience and understanding.

I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Dear Lucashsv,

Have you received your withdrawal from the casino yet?

Dear Lucashsv,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.