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I have requested a payout on March 3rd, 2023 for a total of €5000.

So far no editing.

Live chat always replies the same that the department is working on it.

Nothing new since 9 days.

Ich habe eine Auszahlung beantragt am 3. 3.2023 von gesamt 5000€.

Bis jetzt keinerlei Bearbeitung.

Live Chat antwortet immer das selbe dass die Abteilung daran arbeitet.

Bis jetzt nix neues seit 9 Tagen.

Dear jonasberthold318,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Dear jonasberthold318,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.