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After winning 900.00 reais at nine casino and requesting a withdrawal, they banned my account and have yet to give me back my 900.28 reais

All they ask is for me to wait. It's already been 5 days.

Após eu ganhar 900,00 reais no nine casino e solicitar o saque,eles baniram minha conta e ainda não externaram meus 900,28 reais

Só pedem para aguardar. Nisso já se passaram 5 dias.

Dear terciodemedeiros,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Did you pass the verification before the casino blocked your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I only played at nine casino and in live roulette I deposited 270R$ and got 110 bonus

So I canceled the bonus so I could withdraw it later.

I continued playing and reached the value of 900.28 R$ and they had already removed the bonus amount from the account because I had cancelled, so I requested the withdrawal and nothing then I returned to log into the account and they had banned my account, i.e. an inactive account. , but the 900.28 R$ are retained there and there is nothing at that exact moment.

It makes me sad to know that nine casino is doing this to people.

Eu só jogava no nine casino e sim na roleta ao vivo eu depositei 270R$ e ganhei 110 de bônus

Daí cancelei o bônus pra poder sacar depois.

Continuei jogando e cheguei ao valor de 900,28 R$ nisso eles já tinham tirado o valor do bônus da conta porque eu tinha cancelado, daí eu solicitei o saque e nada depois retornei pra entrar na conta e tinham banido minha conta ou seja conta inativa, só que os 900,28 R$ estão lá retidos e areno exato momento nada.

Fico triste em saber que o nine cassino está fazendo isso com as pessoas.

Until the exact date no payment.

Até a exata Data nada de pagamento.

Thank you for your reply, terciodemedeiros. Do I understand correctly that the casino didn't provide any clear explanation regarding the blocked account? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

My case was resolved, nine casino took its time but took responsibility for it.

Meu caso foi resolvido,a nine casino demorou mas arcou com sua responsabilidade.

Dear terciodemedeiros,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru