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Hello, I made a deposit as usual and won €450.

Then wanted to have it paid out, then a document was necessary, which was also accepted. But they kept canceling payout. I have been able to pay out very often without any problems.

Now they say I should choose another bank or payout method.

But there is no other method, and other accounts don't have .

Up until now there has never been a problem. They also don't give any reason why it doesn't fit. Apparently they contacted my bank. Only method stands as a bank withdraw, and have always, always paid out that way!

I also sent my deposit confirmation and accepted.

Hallo, ich habe wie immer eingezahlt,und 450€ gewonnen.

Dann wollte auszahlen lassen,dann ist eine Unterlage war nötig,was auch akzeptiert worden. Aber sie Auszahlung immer wieder storniert. Ich hab sehr oft ohne Probleme auszahlen könnte .

Jetzt meinen sie soll ich andere Bank oder Auszahlung Methode wählen.

Es steht da aber keine andere Methode, und andere Konto habe auch nicht .

Bis jetzt war nie etwas Problem. Sie geben auch keine Grund bekannt,was nicht passt. Angeblich haben kontak aufgenommen mit meine Bank. Einzige Methode steht als Bank Withdraw, und habe immer , immer so ausbezahlt!

Ich habe meine Einzahlung Bestätigung auch geschickt,haben akzeptiert.

Dear eraxxxxa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

From your previous complaint I assume that your account has been successfully verified in the past, but could you confirm it, please? Have you been offered any alternative payment method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear eraxxxxa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.