National Casino - Kasino hylkäsi pelaajan asiakirjan.

I been on national casino for 2-3 years it was good till today I didn't have any trouble with withdrawals in the past but today my license document got removed due to it is expired I cannot drive any more due to medical condition so I have a proof of age card for identification purposes and have even been able to verify with it at other casinos national casino won't accept my I.d and it is a valid government issued form of I.d there's no reason they shouldn't accept it it's proves exactly I am me as much as my license did

Dear danielkblake1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Is verifying your ID document the only issue here?
• Has the casino requested any other documents and have they all been approved?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hey Kristina yes the only issue is the I.D they keep rejecting my proof of age card they asked me for valid passport or driving license or other I.D if possible wich i dont have there should be no reason they can reject my proof of age that is valid legal government issued identification and before my license expired i did not have issues with them wĥen i withdrew.

Dear danielkblake1988,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of National Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from National Casino.

Perhaps you could try contacting an official license. Other than that I am not able to recommend any further steps.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of National Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

This is the message I received from the casino:

Dear danielkblake1988,

Please provide high-quality selfies with the document. After that, you will be able to continue the game in peace. We apologize for any inconvenience and thank you for your understanding. If you have any additional questions, our support team is always at your service.

Please, send the required documents and get back to us. Thank you in advance.

Dear danielkblake1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.