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I have withdrawn money using Skrill as a withdrawal method, it had been successfully withdrawn before but now they keep declining my withdrawal. The support keeps sending me emails that I can't withdraw with that method and I have to withdraw through a bank, that option is not available to me. I wrote them that information and they just told me to use a different method so I tried cryptocurrency and they still declined. They couldn't provide me with a valid reason as to why I couldn't withdraw with Skrill as I did before.

Dear cheroz,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear cheroz,

Have you received your withdrawal from the casino yet?

Hello, no they rejected it because apparently they can do so according to them even though no reason was specified.

Thank you for your reply, cheroz. Do I understand correctly that you made successful withdrawals in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear cheroz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.