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hi during the creation of my account on mystake during registration I entered the email wrong writing with a wrong letter I realized it only after when I wanted to withdraw my winnings ... it is possible to change email or how can I solve to withdraw the money?

salve io durante la creazione del mio account su mystake durante la registrazione ho sbagliato l’inserimento dell’email scrivendo con una lettera sbagliata me ne sono accorto solo dopo quando volevo prelevare le mie vincite…è possibile cambiare email oppure come posso risolvere per prelevare i soldi?

Dear thepepponi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify what exactly was the difference between the correct e-mail address and the e-mail address you provided?

Have you tried contacting the casino regarding this issue? I believe that the casino support is the most qualified to answer such questions since we do not have insight into such issues.

Thank you very much in advance.

Best regards,

Kristina

I contacted the casino but they were unable to fix the problem. the difference between wrong and correct email is a letter in typing the email address

ho contattato il casinó ma non è stato in grado di risolvere il problema. la differenza tra l’email errata e quella esatta è una lettera nel digitare l’indirizzo email

Thank you for your reply, thepepponi. Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

Dear thepepponi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.