Mr. O Casino - Pelaajan voitot on takavarikoitu.

I have never withdrawn at this casino I've deposited numerous times and they have taken my winnings away today because they said that I have not made a deposit in the last 12 bonuses now they're all no deposit free spins so they should not have taken my winnings away I've never taken money out of there I'm furious because this is like the third Casino I think they're fake and I would like some kind of reimbursement on some of the winnings here

Hello rachelbturner20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Mr.O Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? When was the last time you deposited into the casino? When was the last time you spoke to the casino and what was it about?

Please keep in mind that claiming multiple bonuses in row without depositing anything is considered as bonus abuse and the casino may void the winnings generated from them.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Ok I didn't know that probably about a month ago and I didn't know about bonus abuse then why do they put then in your rewards? I guess that's the answer then. I knew nothing about it. I deposited maybe a month ago.

Hello rachelbturner20,

It is a common term in many online casinos just as here: https://mrocasino.com/terms (6.1)

Is there anything we could assist you with?

Dear rachelbturner20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.