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I've been sending emails and contacting customer support via chat for a week, but they completely ignore me. The issue is that I can't verify my mobile number. They're not sending me the confirmation code or responding to explain the problem. Without verifying my mobile number, I can't make withdrawals from my account.

Dear mohtarifan16,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Could you please share your communication with the casino regarding the verification of the phone number? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hi .

I have already contacted them, no one is responding. I have used a trick, which is using a number from another country, and I have already withdrawn my money, but I do not recommend playing on this site because it does not accept an Algerian phone number.

Dear mohtarifan16, thank you for the information. Have you received the money, please?

Dear mohtarifan16,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear mohtarifan16,

Based on the latest response from the player, we will now mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Dominika

Casino.Guru