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My account frozen no deposite no withdraw

Alredy submitted all duccoments but no response why sir

Hello kr6106106,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that there are funds (23,000 INR) being held in your frozen account?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply, kr6106106. Could you please confirm that you have submitted all the required documents? When exactly did you provide them?

Dear kr6106106,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.