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Hello, I have been waiting for my withdrawal of € 2500 to be processed since the first week.

It's still floating ever since.

The support says it still takes, but I am completely verified.

I think they don't want to hold off me.

Can someone help me?

Greetings Nils

Guten Tag, seit 1.Woche warte ich auf die Bearbeitung meiner Auszahlung von 2500€.

Sie ist seit dem immernoch schwebend.

Der Support sagt es dauert noch, allerdings bin ich komplett verifiziert.

Ich denke die wollen mich nir hinhalten.

Kann mir jemand helfen?

Liebe Grüße Nils

Dear JackTheBean,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Have you ever made a successful withdrawal before?

What is the status of your withdrawal, please – is it pending or processed?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

Hello, I had already received 3 withdrawals successfully and quickly.

The current one, however, has been pending since February 18, 2021 and has not been processed.

Greetings Nils

Guten Tag, ich hatte vorher schon 3 Auszahlungen erfolgreich und zügig bekommen. 

Die jetzige aber steht seit dem 18.02.2021 noch aus und wurde nicht bearbeitet. 

Liebe Grüße Nils

Payout has now been processed and transferred. Contact me again when it is really in the account

Auszahlung wurde jetzt bearbeitet und überwiesen. Melde mich nochmal wenn es wirklich auf dem Konto ist

JackTheBean, thank you for the update. Hopefully, you will receive your winnings soon. Please, keep us informed, so we can continue resolving this complaint accordingly.

After several consultations, the money was transferred via support and has arrived on the account

Geld wurde nach mehrmaligen Rücksprachen über den Support überwiesen und ist auf dem Konto angekommen

Awesome news! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.