Marvel Casino - Pelaajan voitot pidätetään vedonlyöntirajojen rikkomisen vuoksi.

My problem is that Marvel casino tricks people with their withdrawal issues. I had a problem with multiple accounts (absolutely my bad choices but that is not the case)

I won a substantial amount of money and when i tried to withdraw it Marvel casinos customer service then sent me a letter saying that my fine for having multiple accounts is that i should wager my winnings 5 times. Which is ok and which i succeeded to do. I tried to withdraw it once more, then they said that i've violated the terms by playing with too high bets and said that i have to wager it again (if i would have succeeded doing so they probably would think of another reason not to give me my winnings) I tried to find that wagering information on their webpage, in bonus terms, general terms or payments, there is nothing and that makes me think that the casino is just tricking people. which is simply not ok.

Dear lilianurba,

Thank you very much for submitting your complaint and forwarding all the relevant communication. I’m sorry to hear about the issue and understand your frustration.

We would like to see casinos implementing systems that would prevent players from placing higher than allowed bets, but, unfortunately, this is not a standard practice yet.

Please do not hesitate to forward your game history to petronela.k@casino.guru if you feel that you’ve been accused mistakenly.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear lilianurba,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.