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Have won the game Double cash 16000euro.dann still played to my bonus conditions to fulfill. Wanted to pay now request deny the money because I have a year ago apparently used any egg payment system. Account was postponed to 250 euros

Habe bei dem Spiel Double cash 16000euro gewonnen.dann noch weiter gespielt um meine bonusbediengungen zu erfüllen .wollte jetzt auszahlung anfordern verweigern abee das geld weil ich vor einem jahr anscheinend irgend ei zahlensystem verwendet haben soll.konto wurde auf 250 euro zurückgestellt

Dear Jürgen,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue with the withdrawal. I would like to help you, but I need more information regarding your problem. Could you please send to me your communication with the casino? I would like to know what their reason for not paying you out is.

Also, could you please send to me your game history in better quality? A screen shot would be much better than a photograph. I can’t clearly see the numbers in the picture you sent.

Thank you in advance for your reply.

Best regards,

Kristina

Hello I've talked to the Live Support which meant only my profit is locked due to roulette I played about a year ago. Have tried of course different systems but work well known, yes nothing _nur luck.

On the e-mail I sent them, I have not received an answer.

Mfg Jürgen

Hallo hab mit dem Live Support gesprochen die meinte nur mein Gewinn ist gesperrt aufgrund von roulette das ich vor ca einem Jahr gespielt habe .Habe natürlich verschiedene Systeme probiert aber funktionieren tut ja bekanntlich nichts _nur das Glück.

Auf die E-mail die ich ihnen geschickt habe ,habe ich noch keine Antwort bekommen.

Mfg Jürgen

Hello Jürgen,

thank you for your reply. I contacted the casino. I will let you know as soon as I have more information.

Thank you for your patience.

Best regards,

Kristina

We would like to ask the Magik Slots Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Jürgen,

thank you for being patient, but since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’. I am sorry I couldn't help more, but at least this unresolved complaint will negatively impact the rating of this casino and all other players can read it.

The casino can reopen this complaint anytime.

Kristina