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I had over 27,000 dollars in my account and I played Olympus 1000 and play ($140) in free spins. When I logged back into my account the following day I noticed that my account dropped all the way to $6,240 and my account was blocked due to "restricted area." I did receive a portion of the ~27,000, but I am requesting a refund from the "glitch" in the site. It says I played free spins worth 5k-10k, not once, but TWICE. That is crazy to bet that type of money buying free spins. Please let me know how to handle, either the site was hacked, the game glitched, or the site stole my funds from my account being too high.

Dear monkey2024,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. To better understand your situation, I would like to ask a few clarifying questions:

• Am I correct in understanding that you suspect someone may have illegally accessed your account and used part of your balance?
• Could you confirm whether you recall purchasing the free spins and playing them yourself?
• Have you received any emails or notifications from the casino after your access to the website was disabled?
• When was the last time you communicated with customer support, and could you share what the discussion was about?

Your answers will help us investigate the matter further and work towards a resolution. Thank you for your cooperation.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hi,

I recalled purchasing respins for $140 and $160 dollars on Olympus not 10,000 twice!

I contacted support when I tried to submit my withdrawal but they blocked access into my account to collect records of this

Thank you for your reply. Regrettably, we do not handle matters related to cybercrimes. If you believe that your possessions have been stolen and subsequently misused, this falls under the jurisdiction of the police and your bank, rather than a mediator like us. Kindly recognize that we lack the legal authority and resources to conduct investigations or pursue prosecution of any potential culprits. Our perspective is that the responsibility for this crime lies with the individual who committed it, not with the casino.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards

Veronika