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I deposited $20 which they matched. I played down the spins to cash out. Cash out $200 but because they choose to give me $3 bonus of some sort I could only get $80 and the rest forfeited. What kind of scam is this.

Dear Cordelral,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify which bonus you played with? Please, post a link here, I would like to check the bonus T&Cs. I would also like to see your bonus history, please.

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino to kristina.s@casino.guru (or you can post it here).

Thank you very much in advance.

Best regards,

Kristina

Dear Cordelral,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.