Liberty Slots Casino - Pelaajan voittojen kotiuttaminen hylätään.

Christmas morning I used a bonus 20 freeplay that depositors get every month once joining and making initial deposit of 25 which I made on 9-10-2023. I won 805.77 after meeting all wagering requirements and now they say I used to much freeplay and are rejecting it.

Hello eville14u,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Liberty Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? How many bonuses did you claim since your last deposit? When was the last time you deposited? When was the last time you spoke to the casino and what was it about?

Please note that this is a completely common rule and if you really did claim multiple bonuses in row without depositing, the casino has right to void the winnings.

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

i deposited on october 9th the bonus i used was one they advertise that if u deposit you get amber status allowing free $20 every month for a year

Hello eville14u,

Would it be possible to forward your full deposit, bonus and betting history to nikolas.b@casino.guru for further review?

Thank you in advance.

Dear eville14u,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.