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I did not receive the answer to the security question to accept an interact transfer, my information is correct (e-mail and telephone number)

je n'est pas reçus la reponse de la question de sécurité pour accepter un transfert interact, mes informations sont bonne(e-mail et numéro de téléphone)

Dear jonathanlaberge1051,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue. I hope I understood correctly that you're experiencing difficulties withdrawing your winnings via your preferred payment method.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Was your account verified successfully in the past?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

my account has been successfully verified, I received my 2 withdrawals, one of $275 and the other of $160 on my email address but I did not receive the security question to accept the withdrawals interact with third party Gigadat

mon compte à belle et bien été vérifié avec succès, j'ai reçu mes 2 retraits, un de 275$ et l'autre de 160$ sur mon adresse e-mail mais je n'est pas reçu la question de sécurité pour accepter le retraits interact avec le tiers Gigadat

Do I understand correctly that this issue is related to the payment provider, not the casino itself? Have you contacted the payment provider directly, please?

Dear jonathanlaberge1051,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We were informed by the player that this issue has been resolved successfully.

https://casino.guru/leon-casino-player-s-struggling-to-complete-account-4

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jonathanlaberge1051, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru